Investing in Tufs

Case Summary drop in TUFS The case refers to a fraternity called Northern Insurance and their huge coronation on TUFS (Technical Underwriting Financial System). That body was the largest investment ever made on IT by Northern Insurance and it was supposed to hang the compevery by streamlining the underwriting process and providing strategical e- art capabilities. Yet, after a couple months, TUFS became the embody-center of the lodge, expenditure al intimately $4 million, and therefore the CIO, Martin Drysdales job was on the line.He had a collision with the CFO, Melissa Freeman, to discuss the reasons why the system was not providing the benefits it was supposed to and whether to keep investing on it. Discussion Questions 1. TUFS was a majuscule idea that would help the company a lot. It was supposed to help streamlining the underwriting process and therefore with cost savings. However, the technicians did not get any participation from the insurance underwriters.Also, the departments were not in the same page in the creation of the system, and the resultant role was a lot of m atomic number 53y had to be spent on fixing underwriting errors that unplowed appearing over and over again. to boot the senior underwriting managers still insisted on antiquated reports instead of just looking it online, one of the benefits of TUFS. And lastly, there was a lack of business involvement in decisions, which contributed to the disappointment of the system.In conclusion, most of the resource of the company was spent on addressing underwriting issues that could have been prevented from the beginning if the underwriters and technicians had worked together (or did not lack in communication). 2. The IT people from the TUFS and the underwriter managers must get together and variegate the system so the whole concomitant with fixing one mistake and conclusion many others is prevented. Also, the system take to be created (or changed) in such a air that it is e asy and comfortable for the underwriters to use.To help with the novelty to using the TUFS, a training computer program for the underwriting department would be perfect. Furthermore, the company needs to prioritize all the projects and apply deadlines to them so they have a clear controversy of what and by when to do it. 3. The benefits can be measured by comparing the bar of time spent using the aged system and the new one (including training). And also, the company could have some kind of cost savings scorecard, and again compare the anile system with the new one.